Shipping Policy
Processing Time
All products are made to order with care and attention to detail. Please allow 10 business days for manufacturing before your order is shipped. Shipping typically takes an additional 10–20 business days, depending on your location.
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Thank you for your patience and support as each item is crafted just for you.
Domestic Shipping (Australia)
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Estimated delivery: 5-10 business days.
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Shipping costs are calculated at checkout.
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Estimated delivery: 10–25 business days, depending on destination country and customs processing.
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International shipping rates are calculated at checkout.
International Shipping
Shipping Carrier
All orders are shipped via reliable postal services or fulfillment partners. Tracking information will be provided when available.
Customs and Import Duties
International orders may be subject to customs fees, import duties, or taxes of the destination country. These fees are the responsibility of the buyer.
Lost or Delayed Packages
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While we make every effort to ensure your order arrives on time, Scales cannot be held responsible for delays caused by postal services or customs.
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If your package is lost, please contact us at contact@scalesnovella.com
We will work with the shipping provider to assist you, but we cannot guarantee a replacement for international orders.
Address Accuracy
​Please ensure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact
For questions about your order, shipping status, or delivery, contact us at contact@scalesnovella.com