Privacy Policy
This statement was last updated on 12 September 2025.
At Scales, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when visiting our website and purchasing products.
Information We Collect
When you interact with our website, we may collect:
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Personal Information: Name, email address, shipping address, and payment information when you make a purchase.
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Non-Personal Information: Browser type, device, IP address, and website usage data to improve your experience.
We do not sell or share your personal information with third parties for marketing purposes.
How We Use Your Information
We use the information we collect to:
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Process and fulfill orders, including shipping and billing.
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Communicate with you about your orders, updates, or inquiries.
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Improve our website, services, and user experience.
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Comply with legal obligations.
Payment and Transactions
All payments are processed securely through PayPal. Scales does not store your credit card or banking information. Payment information is handled directly by PayPal according to their privacy policies.
Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, track website performance, and collect analytics. You can adjust your browser settings to manage or block cookies.
Sharing Your Information
We may share your information only when necessary:
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With shipping providers to deliver your orders.
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If required by law enforcement or legal obligations.
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With service providers who assist with website operations, under strict confidentiality agreements.
Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request corrections or deletions of your information.
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Opt out of communications or marketing (where applicable).
To exercise these rights, please contact us at: contact@scalesnovella.com
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Scales is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns regarding your privacy or this policy, please contact us at:
Email: contact@scalesnovella.com